CHROME Confidence: We’ve Got Your Back


I’ll never forget the time I saw a $2,500 charge on my bank card — a charge I knew I hadn’t made unless I was suffering from amnesia. It was for a fuchsia suede swing coat. While I’m sure it was glam, it wasn’t hanging in my closet. It took several phone calls to get the charge removed, cancel my card, and get a new one. Unfortunately, for the shopaholic who lifted my credit info, the coat was tracked via FedEx to a house in New Jersey. I don’t live in Jersey.

Many of us have had a similar experience — and that’s the rub regarding online and mobile transactions. We love the convenience of digital but, in a world where hackers enjoy lots of happy hunting, it’s no wonder we worry about the security of our personal info. 

CHROME is out to change all that.

Keep Calm and CHROME On
Nothing is more important to us than the security of your account information and digital transactions. While we can’t put a force field around you, we can give you peace of mind.

You aren’t responsible for any unauthorized online or mobile banking transactions. All you have to do is notify us of any unauthorized transaction within 60 days from when your statement is made available and we’ll take care of the rest. It’s that simple. No questions. No arguments. No "this is our policy." Just a quick resolution of the situation. 

CHROME Confidence
That unconditional support is the backbone of what we call CHROME Confidence, but it’s just the beginning. We use a lot of smart tools at the credit union to keep your personal information and transactions safe and secure, including:

  • Anti-virus and anti-malware protection to sniff out and stop viruses and malicious software;
  • Firewalls to block unauthorized access to your personal information;
  • Advanced encryption technology to keep your information from being intercepted; and
  • “Multi-factor” authentication to ensure the individual accessing your account info is actually you.

Add in a few best practices — we never share your username or password with anyone; rigorous fraud monitoring; and automatic logout for inactivity — and you’ve got a 360-degree approach that keeps your account and user info out of the wrong hands, whether we’re talking about a cyber criminal in New Jersey, New Delhi or New Zealand. That’s CHROME Confidence.